Frequently asked questions
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Delivery
Within the UK:
We aim to pack and ship all items within two days of purchase. Items are charged according to Royal Mail based on size and weight of a standard order. Items larger than our standard postage sizes will not be charged a surplus and will further benefit from our flat rate. All packages are sent via Royal Mail Tracked 48hr.
International Orders:
We aim to pack and ship all items within two days of purchase. Items are charged according to DPD Lite based on size and weight of a standard order. Items larger than our standard postage sizes will not be charged a surplus and will further benefit from our flat rate. All packages are sent via DPD Lite to keep our international costs as low as possible for our customers.
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Why Daughter?
Daughter Jewellery only sells the most trusted and tested pieces. Our gold items are all 18 karat triple-plated and built to last every day life. As a busy mother, our founder aims to deliver the highest quality, on-trend and classic items that fit around our demanding lives and tasks, without the luxury price tag.
Our pieces by nature are:
waterproof - sweatproof - anti-allergen - tarnish free
strong - beautiful - carefully curated
and will NEVER turn us green!
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Returns, Exchanges and Refunds
Due to hygiene reasons, Daughter only accepts returns / exchanges in the unfortunate instance the incorrect item was sent. Daughter lists measurements and sizes for all items on site, and kindly advise these are all studied before an order is placed as the sale is final.
In the unfortunate instance you were sent an incorrect item and your intended item is out of stock, Daughter will offer an alternative at no extra charge, or issue a refund.
In the unfortunate event your order is lost in transit, Daughter will gladly aid in any investigation necessary with the courier. Please keep your tracking information to hand until your order arrives.
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ECO
Daughter takes responsibility to use recycled and recyclable products wherever we can. We are proud of our satin-feel jewellery pouches made from recycled plastic, and everything in our packaging is reusable and/or recyclable cardboard.
We believe in a world where people and animals do not suffer, and all our trade is ethical and animal-free.